Great Job! Kudo Cards
Who doesn’t like to be congratulated on a good job? Or, who feels good when they recognize your work? This is precisely the intention of the Kudo Wall & Kudo Cards practice from Management 3.0. The practice consists of placing a visible wall for the entire team, organization, or area and cards with messages such as “well done”, “congratulations”, “thank you”, “good job” positive messages and recognition for the people in the team.
On this occasion due to the current pandemic and because I was working remotely, I facilitated this activity in a collaboration tool, MURAL to be exact, in which I placed a background with Management 3.0 images with all the happiness they transmit and the Kudo Cards with its great design and striking colors plus the perfect phrases to recognize and congratulate others.
In a Daily Scrum Meeting (something different, since I sent in advance an extension of time exclusively for that event) to break the routine of daily work to thank and recognize the work of each person, since he was being excellent taking into account the challenge that for a work team is to work remotely for the first time, I shared a MURAL URL with my team where I set up a Kudo Wall and asked them to please enter. With the Kudo Wall and Kudo Cards in the background on the screen, we began to chat about how well they were seeing the project at a strategic level due to the results of the team and the value delivered to the business, but I tried to go a little further, that is, we in the team, day by day we live issues that are not seen on a higher level, those quick wins are the ones that I want to thank and congratulate — I commented on this while we saw on the screen the Kudo Cards that I left to each one, with a specific message for each person and the whole team, to create a safe environment and co-creating the perfect environment to achieve the appropriate dynamics and dialogue. Taking into account all the talk before starting the dynamic, I began to see on the screen where each person on the team dragged the Kudo Cards to the Kudo Wall and began to write about them, recognizing the work of the teammates, either for the daily support or some specific action, so I took the opportunity to comment on the importance of working in a harmonious and trusting environment among the team to continue co-creating that safe environment to express ourselves and continue with the practice.
When we finished placing the cards and talking about the importance of these feedback moments, I invited the team to continue using the Kudo Wall, as it is always a good time to acknowledge the work of others and us as a team. Now at the end of each Sprint, in the Sprint Retrospective event, we visit our WALL to view it or place new cards for what we experienced in the Sprint. For further applications of these practices, I am thinking of creating more cards with specific images or heroes to make it even cooler than it already is, as well as applying it early in the team to thank and motivate the team for the work done.
In my point of view, learning from this Management 3.0 practice is to recognize the work of others to take compliments as an impulse to work harmoniously and an environment of trust. I consider it a very satisfactory experience when they recognize my work, which is why I think that recognizing the work of others is undoubtedly motivating and an impetus to continue giving 100%.